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The Case of the Missing User Story
Features ship before documentation does. Here's the one-question interview technique that closes the gap — and the Excel tool that makes it repeatable.
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Why your AI support agent keeps getting it wrong
Companies build AI support agents on top of their documentation and watch them give wrong answers. The problem isn't the model. It's the content architecture — and it's fixable by someone who understands information architecture, not someone who understands LLMs.
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Co-op math has a circular dependency. Here's how I solved it.
Nobody tells you about the co-op math trap until you're already in it. The reserve depends on the mortgage. The mortgage depends on the down payment. The down payment depends on the reserve. Pick a number. Any number. Here's how I solved it exactly.
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What 415 job applications taught me about information architecture
When my job search hit 200 applications and I still couldn't tell you what was active in my pipeline, it was a professional embarrassment. So I built a system. Here's what it does and what the data showed.
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